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How Does WarrantyLinks
Work?
It’s
quick and it’s easy! A dealer or service
center logs onto the WarrantyLinks web
site via a standard browser (such as Netscape
Navigator or Microsoft Internet Explorer) to
access the manufacturer-specific management
screen or claim form. A unique user ID and
password gives dealers access to only the forms
they are authorized to use. Then, in a simple
step-by-step process, the dealer or service
center completes and submits the form online.
The claim form has been customized to provide the
exact information required by you the
manufacturer. After the dealer completes each
form, the system automatically validates key
information and notifies them of any missing
data.
Once submitted, claims are either sent to the
manufacturer’s system for processing or are
processed on-line, depending on the level of
service requested. After processing,
WarrantyLinks records the status of the
claim so that dealers can easily check the status
on the Internet at any time.
Benefits to the
Manufacturer
- Decreases
several costs associated with
managing the claims process
If your distributors, dealers, or
service centers are submitting
claims manually (by hand),
WarrantyLinks can save thousands
of dollars in warranty claims
management and administration.
Distributors, dealers and service
centers can process claims
online, securely and timely.
WarrantyLinks saves both
manufacturers and their
distribution channel on manual
paperwork processing, manually
entering of claims and sending
back rejected claims with
missing, non-legible, or
incorrect information. Online
validation of claims information
eliminates time spent reviewing
claims with missing or incorrect
information . To see what
it’s costing you or what
kind of saving you can receive by
using electronic warranty claims,
click on our WarrantyLinks’ Warranty
Claims Processing Cost/Savings
Analysis for
details.
- Customized
to each Manufacturer’s
specific needs
Manufacturers get all the
information needed - and only
the information needed -
in their claims forms,
streamlining their claims
processing.
- Minimizes
demands on MIS and Service
department
WarrantyLinks has been designed
to easily integrate with existing
systems and the WarrantyLinks
team performs all ongoing
hardware and software maintenance
to ensure the system is in full
working order.
- An
Affordable solution
Since you pay only for what you
use, costs are directly related
to the benefits enjoyed from the
WarrantyLinks system.
- WarrantyLinks
helps train and supports dealers
WarrantyLinks takes
responsibility for helping to
train dealers on how to use the
system and providing ongoing
technical support to them.
- Improves
Product Quality, Service and
Customer Satisfaction
WarrantyLinks electronic claims
processing provides manufacturers
faster data regarding product
failure, problem components and
quality issues. This reduces
product failure rates and the
high cost of customer returns.
Overall, this results in both
higher customer and dealer
satisfaction.
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Benefits to the
Dealer or Service Center
- Decreases
several costs associated with
managing the claims process
WarrantyLinks can save thousand
of dollars in warranty claims
management and administration.
Dealers and Service Centers can
process claims online, securely
and timely. WarrantyLinks
electronic claims processing
eliminates manual paperwork
processing and reduces the time
of sending back rejected claims
with missing, non-legible or
incorrect information.
- Easy to
use, manage and faster payment of
claims
WarrantyLinks provides easy to
use screens and forms. Electronic
validation eliminates errors that
delay claims processing and
provides faster payment of
claims. The system also allows
dealers and service centers their
own Claims Management Screens to
view the status of claims online
to help track and manage aging
claims.
- A No Cost
program
No fee is charged to dealers or
service centers for using the
WarrantyLinks service.
- As simple
as using the Internet
Dealers or Service Centers access
WarrantyLinks using a
standard Web browser - no special
software to purchase or update.
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"Since
using WarrantyLinks, I find the system works
great. It is so easy to use and it only takes a
few key strokes to get the information I need to
see that the claims process is up and running.
They have an excellent customer support group.
Technical support is as close as my phone. All
this…and it didn't cost me anything to use!
Thank you WarrantyLinks!"
A Cost-Effective
Solution
WarrantyLinks
hosts the application, customizes it to
individual manufacturer’s needs, helps train
dealers or service centers on how to use it, and
takes responsibility for maintaining the hardware
and software. The manufacturer incurs only two
types of costs - a one-time setup charge and
monthly fees based on actual usage. Usage fees
mean that you only pay for the value you receive
from the system.
The
Silver Service Plan
With
the Silver Service Plan, WarrantyLinks collects
claims over the Internet, validates that all
required information has been completed, and
forwards them on to the manufacturer’s
online claims management screen and database
located within the WarrantyLinks site.
This is an excellent option for those
manufacturers who do not have a computerized
internal warranty claims processing and
management system but want a low cost solution to
manage claims by computer and enable their
dealers and service centers to file claims
electronically over the internet.
The Gold
Service Plan
With
the Gold Service Plan, WarrantyLinks collects
claims over the Internet, validates that all
required information has been completed, and
forwards them on to the manufacturer’s own
internal processing system.
This is an excellent option for those
manufacturers that already have an internal
claims processing system but want to enable their
dealers or service centers to file claims over
the Internet.
The
Platinum Service Plan
The
Platinum Service Plan, offers a complete
solution for managing warranty claims. In
addition to the services in the Gold Service
Plan, WarrantyLinks can automatically
approve and reject claims based on
manufacturer-specific business rules and product
database or the manufacturer can use the system
to manually review claims. Integration with
back-end IT systems allows WarrantyLinks to
pass payment information to the appropriate
accounting software.
This is an excellent option for manufacturers who
are looking for a complete solution for
automating the warranty claims process.
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